Cancellations made at least 48 hours before check-in incur no charge; those made 24 hours before check-in carry a 50 % penalty on the first night’s rate.
Same-day changes or cancellations, as well as no-shows, result in a 100 % penalty on the first night. Pets are not allowed, and the premises are completely smoke-free.
A credit card must be presented at check-in as a guarantee: a temporary hold of $2,000.00 MXN will be placed and refunded within 8–14 business days after check-out, provided no additional charges for damages have been incurred
Check-in begins at 3 : 00 PM, and check-out is required by 12 : 00 PM (noon).